Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned.

Additional non-returnable items:

Gift cards

• Downloadable products
• Some health and personal care items such as rongoa balms
• Perishable goods such as herbs, and plants cannot be returned.

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

• Items with obvious signs of use
• Any item not in its original condition, is damaged or missing parts for reasons not due to our error
• Any item that is returned more than 14 days after delivery

REFUNDS

Upon receipt of the returned item, we will fully examine it and notify you via email, if you are entitled to a return, we will refund your product purchase price and a credit will automatically be applied to your original method of payment. Refund does not include original or return shipping charges.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at info@paitu.co.nz .

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

EXCHANGES

We only replace items if they are defective or damaged. If you are returning a faulty or damaged product(s), we will refund the cost of returning your order provided that you supply us with a delivery receipt.
Email us at info@paitu.co.nz

GIFTS

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

SHIPPING RETURNS

To return your product, first please contact us at info@paitu.co.nz

You should mail your product to:
3293a Waiare Road, Kaeo, Far North 0478.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

• You must arrange for and pay the costs of returning the products to us. Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service as we cannot accept liability for goods lost in transit.
• If you are returning a faulty or damaged product(s), we will refund the cost of returning your order provided that you supply us with a delivery receipt.

NEED HELP?

We are proud of our products and we are confident that you will love them too. However, we appreciate that from time to time this may not be the case. Therefore we offer a 14 day quality guarantee, whereby you may return any product to us for a replacement or full refund, all that we ask is for your original proof of purchase from Paitu. This guarantee excludes shipping costs.

Please contact us at info@paitu.co.nz with any questions related to refunds and returns.